After-Sales Support

The Synapsis Call Centre is the first port of call for our customers when our assistance is required to keep things running smoothly. Our highly dedicated and experienced team of application support specialists can be contacted conveniently via phone, skype, or email and are on stand-by to ensure that competent after-sales support is readily available whenever the need arises.

Our call centre management software assists us ably in keeping track of all outstanding issues and ensures that nothing slips through the cracks and remains unattended.

We offer Customisable Service Level Agreements (SLAs) to facilitate that suitable after-sales support arrangements can be put in place and to ensure that all parties involved are clear about their respective responsibilities with regard to the day-to-day running of our projects.